Returns, Exchange and Refund Policy

Bring to a Store

Take your items to an open our website store.

Go to Express Services, Customer Service or any register for assistance.

Refunds can be expected in 5-7 business days.

Send by Mall

Start your return online.

Ship your items with the prepaid shipping label that we'll email to you to print at home.

Returns are processed in 10-14 business days and refunds can be expected 5-7 business days after processing.

Return Conditions

We will not refund any items that are worn, damaged, stained, scented, washed, or altered in any way. All items must have tags.

We will not refund any items that are sent back without filing a return request (fill out the return request by clicking on "start your return" button above).

If an item is returned to us damaged, worn or in an unsuitable condition, you will not be refunded. Our website reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, our website might charge a cleaning/restocking fee.

We do not accept packages returned via C.O.D. Return shipping charges are non-refundable.

Returns are for Italy’s domestic orders in 48 states (not including Alaska, Virgin Islands, Puerto Rico or Hawaii). For international order, please refer to the return Instruction below.

In the event that you make a purchase during a promotion where the total discount you received is dependent on the total cost of the order (ex. Buy More, Save More Sale) and you wish to return the item(s), the discount you qualified for is subject to change to a lower discount as dictated by the promotion. A refund will then be recalculated according to promotional terms.

For Italy’s orders, return have a $7.99 USD flat fee if you choose refund to original payment method and using our discounted label. Return shipping fee will be waived if you choose store credit refund. You may also ship through your preferred courier at your own expense. Please see the self return Instruction below.

Defective Product

If you have quality issue to report, you can contact our customer care team within 5 business days of receiving your product here and we will assist you with the return and refund process.

Responsibility

Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.

As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you'd like them returned to you, we may ask you to cover the delivery cost.

We are not able to refund any tax or duty charged by customs border office.

International Orders Return

International customers shall be responsible for the shipping cost, any duty and tax.

We do NOT offer exchanges for any orders placed internationally. We are not able to refund any tax or duty charged by customs border office.